♥ I have so much fun creating my art, it is my hope that it
brings smiles to you as well!
If you have any questions regarding my policies, please contact me at: cheriv@austin.rr.com.
Payment Methods
♥ PAYING WITH PAYPAL:
As long as the Paypal funds are available, this is the
quickest way of receiving your purchase as I can receive funds quickly and get
your order in the mail to you.
♥ PAYING WITH CHECK OR MONEY ORDER:
I will however be happy to accept checks or money
orders. If paying with check / money
order, they need to be given the all clear by the bank before shipment is
sent.
Layaway:
Since I am both a collector and an artist, I understand the
need for layaway on some items so I am
happy accept layaway arrangements.
Please contact me to make arrangements and give me an idea of what kind of payment arrangements you would like to make.
If you do enter into a layaway agreement and later change your mind, there will be no refund on payments previously sent. Payments
in excess of 30 days late will be considered a termination of the
layaway agreement. It is the
responsibility of the buyer to remember to make payments on time, although I
will send a courtesy reminder via e-mail. If for some reason, I'd have to break
the layaway agreement, which I wouldn't unless the piece got damaged in some
way, (yikes, don't even say that) I would of course refund any payments made.
Shipping:
♥ US
DOMESTIC SHIPPING
PRIORITY MAIL: The
shipping price listed on my items is for USPS Priority with delivery
confirmation. For small boxes, Priority
and Parcel post are very similar in price.
However the price varies more for larger boxes. Priority mail is the safest and quickest
shipping method as polymer can be more fragile during sudden temperature
changes, therefore the less time out traveling the safer the item will be.
PARCEL POST: However,
keep in mind that even though the post office suggests the shipping will take
7-10 days parcel post, I have had them take as many as 21 days and the post
office told me that is not uncommon. But
if you are of the patient variety, I will be happy to send parcel post :-) One
other thing to consider with Parcel Post is that Confirmation on Parcel Post
does not including “tracking”, it only indicates when the box is confirmed
delivered, so you cannot get additional information about it’s location during the shipping
timeframe.
♥ INTERNATIONAL SHIPPING:
I ship via International first class with certificate of
delivery. Buyer is responsible for any customs, taxes etc. associated with
receiving the package.
♥ COMBINED SHIPPING
I will be happy to price out for combined shipping for you,
just ask :-) In many cases smaller items
can be included in a package without any additional shipping charges. You can either check with me first, and I
will weigh and determine a combined shipping charge, or you can make the purchase
and I will refund the difference.
♥ HOW LONG DOES IT TAKE TO SHIP?:
I aim to get all my boxes sent out within 1-2 days of
payment received. (excluding holidays and weekends) If shipping speed is a matter of concern to you, please choose priority mail, or have me check on express shipping charges, as priority can at times take a few weeks to arrive.
RETURNS / REFUNDS
♥ I want you to be
delighted with your purchase! I put a lot of time, care and love into each
piece and I want it to be something for you to enjoy and cherish.
♥ AVOID PROBLEMS:
I try to clearly represent items as best as I can through my photos and
descriptions. However , I welcome and encourage questions so you feel comfortable knowing exactly what you will be getting.
♥ RETURNS:
If however, you still desire to return an item, I will offer
a refund upon receipt of the returned item in original condition. Please contact me within 5 days of the receipt of the item, telling me you
plan on returning it. Have the item postmarked back to me within 7 days of your receiving it or this policy is void and refund will not be given.
♥ CONFIRMATION AND INSURANCE
I require the purchase of delivery confirmation on all
purchases and confirmation and insurance on the art dolls to protect against
damage or loss. Confirmation is a
benefit for both of us as you know a package has been sent and I know when it
has been delivered to you.
♥ DAMAGED:
I work very hard to package items safely for their shipping
journey, if however, something arrives broken, please contact me immediately,
so I can file a claim with the shipper or arrange for a refund to you, I may
need your assistance with filing of an insurance claim as the shipper may
require examination or surrender of the package and the item or have the item
returned to me. Because in most cases my
items are one of a kind, I won't be able to replace an item. In many cases, however, I may be able to
repair an item. So if you would prefer a
repair over a return that may be an option.
If something happens, and lets hope not, we can talk about what will work best..